What does the adjusting process primarily involve?

The adjusting process primarily involves comparing a claimant's losses to the promises outlined in the insurance policy. This step is crucial because it determines whether a claim qualifies for coverage and establishes the scope of the insurer's liability. During this comparison, adjusters analyze the specifics of the claim in relation to the terms, coverage limits, and exclusions present in the policy. They assess the nature of the loss and ensure that what the claimant is seeking aligns with what the insurance agreement stipulates.

This comparison not only aids in accurate claim evaluation but also ensures that claimants receive fair compensation in accordance with their policy terms. By understanding the promises made by the insurer, adjusters can make informed decisions about the validity of the claims presented and the necessary steps to resolve them.

The other options represent important tasks within the insurance field but do not encapsulate the primary focus of the adjusting process as accurately. Although assessing policyholder's payments, investigating policy fraud, and negotiating settlements with insurers are relevant activities, they are more specific actions that may occur as part of the broader adjusting process rather than defining it.