What is the primary function of an insurance adjuster?

The primary function of an insurance adjuster is to investigate and evaluate insurance claims. This role is crucial in the insurance process as it involves assessing the validity and extent of claims made by policyholders. Adjusters gather information through interviews, site visits, and inspections, helping to determine the cause of loss or damage, the monetary value of claims, and whether the claims are covered under the policy.

This evaluation process ensures that claims are handled fairly and efficiently, which is essential in maintaining the integrity of the insurance system. The adjuster's findings inform the decision on how much compensation the insurer should pay to the policyholder, making their role pivotal in the claims process. The other options, such as creating insurance policies, providing customer service, or selling insurance products, do not directly align with the specific responsibilities of an adjuster, which are focused on investigation and evaluation.