What is the purpose of 'claims handling guidelines'?

The purpose of 'claims handling guidelines' is to provide adjusters with procedures for compliant and efficient claims processing. These guidelines help ensure that claims are handled consistently and fairly while complying with applicable laws and regulations. By having a structured process in place, adjusters can assess claims accurately, communicate effectively with policyholders, and make informed decisions regarding the claims. This contributes to maintaining the integrity of the insurance process and enhances customer satisfaction.

In contrast, while outlining legal responsibilities is crucial for insurers, it is typically covered under broader legal and regulatory frameworks rather than being the primary focus of claims handling guidelines. The financial estimates for policyholders are related to the outcome of the claims process rather than the procedures used. Additionally, limiting the number of claims filed per year does not align with the purpose of claims handling guidelines, which are designed to facilitate the handling of each claim on its individual merit.