Which of the following is not typically considered part of the claims process?

The claims process primarily involves activities directly related to assessing, managing, and resolving claims for losses under an insurance policy. Investigating the claim, providing a written decision, and negotiating a settlement are all integral stages within this process.

Investigating the claim allows the adjuster to gather necessary information, analyze details, and understand the circumstances of the loss. Providing a written decision is crucial for formally communicating the insurer's determination regarding the validity of the claim and any applicable benefits. Negotiating a settlement is often necessary to reach an agreement that satisfies both the insurer and the insured regarding compensation for the claim.

Issuing a new policy, on the other hand, falls outside the claims process. It pertains to the establishment of a new insurance agreement and is related to the underwriting function rather than the claims management function. Thus, this option does not align with the core activities performed during the claims process.